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Controlling the Costs of Conflict: How to Design a System for Your Organization

Karl A. Slaikeu, Ralph H. Hasson




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 | #1948929 in Books |  Jossey-Bass |  1998-11-13 | Original language:English | PDF # 1 |  9.15 x.84 x6.24l,.83 | File type: PDF | 256 pages

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|| |"Slaikeu and Hasson have outlined a thoughtful and accessible conflict resolution blueprint for those companies that seek to be among the employers of choice in the next century." --Wilbur Hicks, ombudsman, Shell Oil Company

"Slaikeu and Hasson, w

Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, proced...

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